Shipping & Returns
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- Shipping - International
- What is Returnable?
- What Charges will be Refunded?
Call: (312) 264-1625 - 9am - 5pm Monday - Friday
Or email firstname.lastname@example.org
Only one coupon/discount code use per a transaction. All sales advertised on the website are online only unless otherwise stated.
All orders are shipped within 7-10 business days, however orders placed after Noon on Fridays will ship the following Monday. Orders less than $250 are shipping standard speed with a flat rate of $18.00. Orders [with exception of wood bowls] of $250 and over will receive free standard shipping to a single destination.
Orders placed on Friday after 12 Noon CST, Saturday or Sunday will be processed on Monday. (This means the 3-4 business day window of shipping will start Monday.)
International Shipping Policy Orders to Canada, the United Kingdom, and Australia will fall under the following policies.
All order shipped from USA. Transactions are made using USD currency and conversion rates are not guaranteed. Free shipping over promotions do not apply to more than one destination (ship to must be US address only).
Canada: Flat Rate Shipping via USPS Priority $35.00 USD (no tracking outside of USA)
UK/Australia: USPS Express International $75 per each order. (fully trackable)
Shipping times are estimates only and do not cover customs processing times in your own country. We cannot guarantee delivery dates. To Canada: Estimated 7-10 Days To UK/Australia: Estimated 10 Days
Duties and Taxes
Customs import duties, VAT, and tariffs are the responsibility of the customer. Check with your country’s import restrictions prior to ordering.
We cannot ship food items internationally, or oversized/fragile items.
We accept returns on international orders within 45 days of the original shipment date. Return shipping is the responsibility of the customer. Shipping fees are non-refundable. Item returns must be preauthorized. Contact us at email@example.com and we will help you with your request. The customer is responsible for missed deliveries, incorrect addresses, and refused deliveries.
We want you to be happy with your purchase and will be happy to assist you. Purchases may be returned within 30 days of purchase. Please provide your order number and we will handle the details. Refunds and store credits are issued to the account of the original customer only. Refunds, once approved, will take 1-2 business days to process. Shipping costs for all orders are non-refundable. PLEASE NOTE: A Processing fee of 2.9% will be applied for returns.
How to return your purchase:
- Contact firstname.lastname@example.org stating your name, order number, and your reason for returning before you ship your package.
- If an item is damaged or incorrect, a pre-paid return label will be issued for your convenience. In other situations the return costs are the responsibility of the customer.
- Returns must come back to us undamaged and in salable condition with original packaging to be eligible for a full refund. Please use sufficient packaging to protect fragile items like glass and ceramics.
Call the Greenheart Shop at (312) 264-1625 with additional questions or concerns.
What is Returnable?
Most items are returnable with the following exceptions: food items, custom orders/corporate gifts, and any product marked “Final Sale”.
What charges will be refunded?
You will receive a refund for the purchase price of your returned item minus shipping costs and 2.9% of the value of your purchase via your original payment method. Regular sale items may be returned for store credit.
We accept Visa, Mastercard, American Express and Discover. Your credit card will be charged at the time of your checkout.